Ordering FAQ's

International Shipping Destinations

General Order Inquiries

Q. Can I order over the phone? Unfortunately we cannot accept orders over the phone. However we are more than happy to talk customers through the online purchasing process. Please do not hesitate to contact our team directly for support here.
Q. When will my order dispatched? Orders are processed and dispatched on business days only (Monday – Friday, excluding bank-holidays). UK mainland orders received by 3pm, Monday to Friday, will be dispatched the same day. We always ensure parcels are dispatched to the address given. However, as part of our terms and conditions, we will not be liable for non-delivery or incorrect delivery as a result of incorrect data entry by you at the point of purchase.
Q. How will I know my order is being processed? Once an order has been placed you will receive an email thanking you for your order. Once your order has been dispatched a member of our team will then send an email confirming the method of shipment you have chosen and will explain how you can track your order (UK only).
Q. I am having problems entering promotional codes. If you are unsure on how to implement any discount codes or do not understand any promotional offers, please do not hesitate to contact a member of the MeMeMe Team here.
Q. Why register? Creating a Free Spirit account allows you to store your shipment details for future purchases. Also, all Free Spirits are given the option to receive information on the latest trends offers and discounts - we love spoiling our Free Spirits!
Q. What happens if I forget my password? Don’t worry – not everyone can remember every password they have! To regain access to your account simply click on the “Forgotten my password” link and fill in your email address to be sent a new password.

Payment

Q. What payment methods do you accept? We accept payment using the following credit or debit cards: VISA, VISA Delta, VISA Electron, MasterCard, Maestro and Solo. We do not accept American Express. When you place your order online, further to payment clearance, you will receive your products via post to the delivery address given. All postage and packaging charges for delivery are charged per order, not per item. Important information: For your security and to avoid any fraudulent transactions, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
Q. Are credit/debit card transactions safe on our site? At MeMeMe the security of your transactions and personal information is our priority. Because Internet security is so important to mememecosmetics.co.uk and our customers, our online shop uses the SagePay payment Gateway facility provided by SagePay ® (www.sagepay.com). We do not therefore store records of credit/debit card details as all transactions are processed by the secure systems at SagePay ®. MeMeMe will never ask for your MeMeMe account password or your bank account details by email. MeMeMe will never ask for your credit/debit card four-digit security PIN under any circumstances.
Q. How will payment appear on my statement? Your payment will show on your statement to Aestorebiz, the ecommerce arm of Lifestyle Aesthetics Ltd, the owners of MeMeMe Cosmetics.

Cancellations And Returns

Q. Can I cancel an order? As an online shop based in the United Kingdom we comply with the UK Consumer Protection (Distance Selling) Regulations 2000. This legislation gives UK citizens the right to cancel an order up to 7 working days from the day after which the goods are received by them and they have had the opportunity to examine them. If you wish to cancel an order written notice of this cancellation must be received by us in the form of a letter, fax or email. If the product has already been despatched then you will need to return the item in its original packaging before the order can be cancelled. If you require any guidance or assistance please contact us here
Q. What happens when MeMeMe cancels and order? Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
    • Item(s) not available
    • Difficulty in processing payment information
    • Cannot deliver to address provided
    • Duplicate order was placed
 If your order is cancelled, you will receive an email to explain the reason for the cancellation. If you have already paid, your payment will be refunded for the appropriate amount. If you wish to change or cancel your order prior to dispatch please contact our customer services team with your order number – click here to Contact Us. Please note that we generally dispatch orders within 1-2 days, therefore it may not be possible to cancel prior to dispatch. In this instance you would have to return your order once received in accordance with our Returns Policy.
Q. What is the MeMeMe Returns Policy? MeMeMe operates under the office of fair trading distance selling regulations. If for any reason you're unhappy with your purchase, you can return it to us within 7 days of receipt and we will issue a full refund for the price of the goods and shipping, or exchange it for items of the same value. In the case of items shipped as gifts to others, we will gladly exchange them for items of the same value – you will incur a postal charge if you decide to swap your items. Please note that this is from direct purchases from www.memememcosmetics.co.uk only and not is applicable for the sales from third parties. If you're returning an item because it has been damaged or sent to you in error (these must be in unopened condition) we will refund the delivery charges incurred in returning the item to us. Any replacement items will not incur additional delivery charges. For our contact details click here If you're returning an item for any reason other than it being defective or damaged, we will be unable to refund the return delivery costs. We recommend that proof of postage is obtained for returned items, and would also recommend that items are returned using a traceable service such as Royal Mail Recorded or Special Delivery. It is your responsibility to ensure that the products being returned reach our team. Returns should be accompanied by letter informing us of the issue(s). Refunds and exchanges are typically processed within 2 weeks. Our returns policy does not affect your statutory rights.
Q. How are refunds processed? Refunds will be made in the original form of payment only (via the SagePay® system) to the original purchaser within 30 days. If you feel that you need to make a complaint for any reason, please do so in writing address to our Customer Services Department. Click here for our contact details. We will respond to and acknowledge all complaints within 5 working days. All complaints will then be investigated and responded to with a resolution within 21 days.